Delivery policy

Shipping Policies

Last updated: 01/01/2025

Thank you for choosing elettrodomestici-sirge.it! Here you will find all the information regarding our shipping policies.

1. Delivery areas

We ship to Europe. For shipments to specific or international locations, please contact us in advance at ordini@elettrodomestici-sirge.it.

2. Shipping Times

• Order Processing Times: Orders are processed within 1-2 business days after payment confirmation.
• Estimated Delivery Times:
  • Italy (peninsula): 2-4 business days.
  • Major Islands (Italy): 3-5 business days.
  • Europe: 4-8 business days.
    During peak seasons or promotions, delivery times may be slightly delayed.

3. Shipping costs

• Surcharges: For shipments to remote or difficult locations, an additional cost may apply.

4. Logistics partners

We work with reliable couriers such as [Poste Delivery Business, SDA, Bartolini, BRT, DHL, DPD] to ensure fast and safe delivery. Upon shipment, you will receive an email with the tracking number to monitor the status of your order.

5. Changes to the delivery address

You can change the delivery address until the order has been shipped. Contact us promptly at assistenza@elettrodomestici-sirge.it or at +39.3396705873.

6. Undelivered packages

In case of failed delivery due to the recipient's absence or incorrect address:

• The courier will make up to two delivery attempts.
• After the second attempt, the package will be held at the courier's warehouse for 5 working days, awaiting instructions. Any additional costs will be borne by the customer.

7. Damage or anomalies upon delivery

We invite customers to check the condition of the package upon delivery. In case of obvious damage:

1. Accept the package with subject to inspection, specifying the reason (e.g. "damaged packaging").
2. Contact us within 48 hours of delivery by sending photos and a description of the damage to assistenza@elettrodomestici-sirge.it.

8. Questions and assistance

For any questions or problems regarding shipping, our team is available:

• Email: ordini@elettrodomestici-sirge.it
• Phone: +39.3396705873.
• Support hours: Monday to Friday, 9:00-16:00.