Warranty

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Sirge Warranty

Purchasing a Sirge product means choosing quality, reliability, and professional after-sales support.

All our products are covered by the applicable legal warranty and the warranty conditions described below, providing our customers with confidence and peace of mind.

Warranty Conditions

The warranty covers manufacturing defects and malfunctions that are not caused by improper use, negligence, unauthorized repairs, incorrect installation, or normal wear and tear of the product.

In the event of a problem, the customer may contact our official service center to request repair or replacement within the applicable warranty period. Each warranty claim will be evaluated by our technicians to ensure a fast and effective resolution.

To benefit from the warranty, a valid proof of purchase is required, such as an invoice, sales receipt, or official order confirmation issued by the seller.

Purchased products are covered by the legal warranty applicable in the country of purchase, in accordance with local consumer protection laws.

The warranty period varies depending on the type of use:

• Private use (B2C): 24-month warranty from the date of purchase.
• Professional or business use (B2B): 12-month warranty from the date of purchase.

If warranty service is required, the purchaser should send the product, preferably in its original packaging, directly to our Central Service Center:

S.A.C. Rappresentanze s.a.s.
Via Einstein, 28
10051 Avigliana (TO)
Italy

This procedure is required whenever no authorized service center is available near the purchaser.

We strongly recommend using a tracked and insured shipping service to prevent loss or damage during transportation.

Technical Support and Spare Parts

Our official service center, located at Via Einstein, 28 - 10051 Avigliana (TO) - Italy, provides specialized technical support for all Sirge products.

We also ensure the availability of spare parts and accessories beyond the legal warranty period, helping customers extend the lifespan of their products and maintain optimal performance over time.

For any information or assistance request, our team is ready to provide professional and reliable support.

For questions or assistance:

• Email: assistenza@elettrodomestici-sirge.it
• WhatsApp: +39 339 6705873
• Telephone: +39 011 9319845 (Monday to Friday, 9:00 AM – 4:30 PM CET)