Sirge Legal Warranty and Support

Purchasing a Sirge product means choosing quality, reliability and dedicated customer support.

S.A.C. Rappresentanze di De Pace Domenico & C. S.a.s. is committed to providing its customers with competent, transparent and timely after-sales service, in compliance with Italian, European and national legislation applicable in the country where the product is sold and delivered.

This page describes the conditions of the legal guarantee of conformity, the procedures for requesting technical support and the arrangements for repairs, replacements and the supply of spare parts.

1. Legal guarantee of conformity

All products purchased by a consumer are covered by the legal guarantee of conformity provided for by the legislation applicable in the country where the product is sold and delivered, in implementation of Directive (EU) 2019/771 and the relevant national implementing provisions.

The legal guarantee protects the consumer in the event of a lack of conformity existing at the time of delivery of the product and becoming apparent during the period established by the applicable legislation.

In the event of a lack of conformity, the consumer is entitled to have the product brought into conformity, free of charge, through repair or replacement, in accordance with the conditions and priorities established by law.

Where repair or replacement is impossible, has not been carried out within a reasonable period of time, or where the other conditions provided for by the applicable legislation are met, the consumer may be entitled to a proportionate price reduction or termination of the contract.

The legal guarantee cannot be excluded or limited by these conditions.

2. Duration of the guarantee

The duration of the legal guarantee varies according to the legislation applicable in the country where the product is sold and delivered.

For purchases made by consumers, by way of example:

• Italy: 24 months from the date of delivery of the product;
• Spain: 36 months, equivalent to 3 years, from the date of delivery of the product;
• Other European Union countries: the duration provided for by the applicable national legislation, in compliance with the minimum duration established by European Union law;
• Countries outside the European Union: the duration and conditions provided for by the applicable legislation and by the contractual conditions communicated at the time of purchase.

For purchases made by companies, professionals or other parties acting for purposes related to their business, commercial, craft or professional activities, the legal guarantee rules reserved for consumers do not apply.

Unless different conditions are specified in the contract, commercial offer or order confirmation, professional and business customers are granted a contractual guarantee of 12 months from the date of purchase.

3. Party responsible for the legal guarantee

The party responsible for the legal guarantee towards the consumer is the seller from whom the product was purchased.

When the product is purchased directly from the official Sirge website, the seller is:

S.A.C. Rappresentanze di De Pace Domenico & C. S.a.s.
Via Einstein, 28
10051 Avigliana (TO)
Italy
VAT number: IT06531140017

When the product is purchased through a marketplace, shop or another retailer, the consumer may contact the seller indicated in the order confirmation, invoice or receipt.

Sirge customer support remains available to provide technical assistance, information, spare parts and guidance on the procedure to be followed, without affecting or limiting the rights that the consumer may exercise against the seller.

4. What the guarantee covers

The guarantee covers product conformity defects as provided for by the applicable legislation.

By way of example, the following may be covered by the guarantee:

• manufacturing defects;
• malfunctions caused by defective components;
• absence of the declared or agreed characteristics;
• operation not corresponding to the product description;
• faults not attributable to the user;
• defects resulting from installation carried out by the seller or under the seller's responsibility;
• defects resulting from insufficient or incorrect installation instructions, in the cases provided for by law.

Each request is assessed on the basis of the nature of the defect, the condition of the product and the applicable legislation.

5. Exclusions from the guarantee

The guarantee does not cover faults, defects or damage that are not attributable to an original lack of conformity.

By way of example, the following may be excluded:

• improper, abnormal use or use not in accordance with the instruction manual;
• professional use of products intended exclusively for domestic use;
• incorrect installation, assembly or connection carried out by the user or by third parties;
• drops, impacts, crushing or other accidental damage;
• cosmetic damage occurring after delivery and not attributable to the seller;
• tampering, modifications or repairs carried out by unauthorised personnel;
• use of incompatible accessories, consumables or spare parts, where they are the cause of the fault;
• normal wear and tear of parts subject to consumption;
• failure to perform the ordinary cleaning or maintenance required by the manual;
• build-up of limescale, residues, grease, dust or other substances caused by insufficient maintenance;
• damage caused by power surges, lightning, fire, flooding or other external events;
• damage caused during transport independently arranged by the customer using inadequate packaging;
• use of the product with incompatible voltage, frequency or electrical systems.

Exclusions are applied only where the fault or damage is connected to the relevant circumstance and in compliance with the applicable mandatory legislation.

6. Proof of purchase

A valid proof of purchase must be provided in order to request service under the guarantee.

The following are considered valid by way of example:

• invoice;
• fiscal receipt;
• purchase receipt;
• order confirmation;
• purchase document issued by the marketplace or retailer.

The proof of purchase must make it possible to identify the product, the seller and the date of purchase or delivery.

7. How to request support

To allow the request to be handled quickly, the customer is invited to provide:

• first name and surname or company name;
• order number or a copy of the proof of purchase;
• exact product model;
• serial number, where available;
• country in which the product was purchased and delivered;
• name of the website, marketplace, shop or retailer from which the product was purchased;
• detailed description of the issue encountered;
• photographs or videos showing the issue, where possible.

The request may be sent to Sirge customer support using the contact details provided in the final section of this page.

Our staff will assess the information received and provide the most appropriate instructions for carrying out checks, technical tests or any necessary intervention.

8. Repair or replacement

Where a lack of conformity covered by the legal guarantee is confirmed, the consumer may request repair or replacement of the product, unless the chosen remedy is impossible or would involve disproportionate costs compared with the alternative remedy, in accordance with the applicable legislation.

Repair or replacement is carried out:

• free of charge for the consumer;
• within a reasonable period of time;
• without significant inconvenience to the consumer;
• taking into account the nature of the product and the purpose for which it was purchased.

Replacement may be made with a product of the same model or, where that model is not available, with a product of equivalent characteristics and value, subject to agreement with the customer and in compliance with the applicable legislation.

9. Sending the product to the service centre

The product must not be sent independently to the service centre before receiving the relevant instructions or authorisation from the seller or Sirge customer support.

Where a technical inspection at the central workshop is required, the customer will be informed of:

• how to prepare the product;
• the shipping address;
• any service case identification number;
• the collection or shipping arrangements;
• the information relating to transport costs.

When the defect is covered by the applicable statutory warranty, the costs necessary to restore conformity—including shipping or transport costs associated with the repair—are not charged to the consumer for up to one month from the date of purchase.

After that period, the consumer must take the product to an authorized service center, where available, at their own expense.

Where possible, the original packaging should be used. Alternatively, the product must be packed using suitable packaging capable of protecting it from impacts, vibrations and crushing.

The Sirge Central Service Centre is located at:

S.A.C. Rappresentanze di De Pace Domenico & C. S.a.s.
Via Einstein, 28
10051 Avigliana (TO)
Italy

10. Products purchased through marketplaces or retailers

For products purchased through marketplaces, physical shops, online shops or other retailers, the legal guarantee claim may be submitted to the seller indicated in the purchase documentation.

Consumers are invited to use, where available, the support and communication tools provided by the marketplace or retailer.

Sirge customer support may still be contacted for:

• preliminary technical support;
• identification of the product and the possible issue;
• checking the availability of spare parts;
• guidance on maintenance and correct use;
• assistance in contacting the seller, where possible;
• possible direct management of the repair, subject to prior authorisation.

11. Products received damaged

If the product or packaging is visibly damaged at the time of delivery, the customer is invited, where possible, to accept the shipment subject to a specific written reservation describing the damage found.

It is advisable to photograph:

• the external packaging;
• the shipping label;
• the internal protective materials;
• the damaged product;
• any missing or broken parts.

The damage should be reported promptly to the seller or customer service. Failure to accept the shipment subject to reservation does not automatically result in the loss of the consumer's mandatory legal rights.

12. Original spare parts and out-of-warranty support

Sirge provides original spare parts and accessories for many products, including after the legal guarantee period has expired, subject to component availability.

Our aim is to help extend the useful life of appliances, reduce waste and maintain the best possible product performance over time.

For products no longer covered by the guarantee, customers may request:

• a repair quotation;
• the supply of available spare parts;
• technical support in identifying the required component;
• information regarding labour and transport costs.

Any chargeable out-of-warranty work will be carried out only after the relevant quotation has been accepted, where applicable.

13. Additional commercial guarantee

Any additional commercial guarantees, extended warranties or promotional conditions offered by Sirge, the seller or third parties are indicated separately in the documentation relating to the product or offer.

An additional commercial guarantee does not replace, reduce or limit in any way the legal guarantee of conformity or any other mandatory rights granted to the consumer.

14. Applicable law and consumer rights

This page must be interpreted in compliance with the mandatory legislation applicable in the country in which the consumer habitually resides and in which the product is marketed or delivered.

If any provision of this page conflicts with an applicable mandatory rule, the more favourable or mandatory statutory provision protecting the consumer shall prevail.

The language selected to browse the website does not alter the duration of the guarantee or the rights granted under the applicable legislation.

15. Warranty and support contact details

For information, technical support or warranty-related requests:

S.A.C. Rappresentanze di De Pace Domenico & C. S.a.s.
Via Einstein, 28
10051 Avigliana (TO)
Italy
VAT number: IT06531140017

Email: assistenza@elettrodomestici-sirge.it
WhatsApp: +39 339 6705873
Telephone: +39 011 9319845
Monday to Friday, from 09:00 to 16:30.

Last updated: July 2026

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